You have a trusted group of followers, customers, clients, and associates. We all do.
They call you when they need advice, they seek you out for options, they trust you with information.
These people are the core of your business life. The insiders.
Ask yourself a key question: when they communicate with you is it a downward pull or an upward pull?
In other words, do they seek you out to justify about something negative through complaining (knowing that you’ll support them) or do they come to you with ideas and optimism (knowing that you’ll support them)?
The former should be avoided. The latter should be embraced.