Here’s a quick puzzle for you. Read carefully but don’t look ahead to the answer at the bottom. See if you can figure it out. David meets Jenny. Jenny introduces David to Mike and Tom, and Tom in turn introduces David to Samantha. Samantha also knows Mike, and through Mike and Samantha, David learns that Read More…
Category: Nothing to do with wine in particular
A work fast (not a vacation): The goal of a fresh perspective
I recently had surgery and it was awesome. Not the surgery itself, mind you. That wasn’t fun, and the recovery has taken a couple of weeks. (It was gastro-intestinal, so everything from what I consumed to the simple art of sitting up had to be addressed.) The recovery forced bed rest. But I had things Read More…
What happens if …
… you present ten Pinot Noirs to an account, they don’t find joy in any of them, then a competitor presents just one and that makes it on the list? … you own 95% of a wine list at a local restaurant, but the company that has the other 5% suddenly starts spending a lot Read More…
Your internal narrative
We tell ourselves stories. Stories of failure. Stories of hesitancy. Stories of contrast and scorekeeping. The tough part about our internal narrative is that it’s the driver of our actions. Our hesitation to make another call to an unopened account because of the look you got the last time you were there. Or the phone Read More…
Say thanks, now
We are on the cusp of the holiday seasons. Within the next ten weeks the stores will be packed with Halloween displays, followed closely by Christmas chaos. Our homes transform from bats and ghouls, to turkeys and leaves, to trees and lights. As we enter the holiday season, cards arrive in the mail and we Read More…
You don’t need to have the answer
… you just need to know how to help your customers find the answer. Those are two very different things.
A simple question to ask
“Is what I’m doing today improving my life?” Be it personal (physical health, mental health, personal finances, relationships), or work (solving problems, having control over your day, saying yes when you need to and saying no when necessary), this is the simple question to ask. Have you written down what you plan to do today? Read More…
Problems
Every organization, wholesaler, winery, and sales rep has problems. They may be small, they may be hidden, but there is a 100% chance they exist. How are the problems recognized? By you? By others? Through analysis of data? By a gut instinct? And if problems abound, how does the company approach them, identify them, and Read More…
“What can I do to help?”
When delivered with honesty and empathy, is there a more powerful statement a person could possibly make? There are situations in life when simply offering help is not only the right thing to do but the only thing you can do. When you see someone who is injured. When you happen upon a person in Read More…
Long term goals without plans are called dreams
I’m in the starting period of a new big project, one that we’ve been mapping out for the last six months. I hoped to be fully up and running by now, but I actually find myself still on the starting blocks. Six months ago I went into the work without clear plans. Rather than goals, Read More…
Tug of War
Watching a tug of war match is great fun. Two individuals or teams, if evenly matched, give it their all. Sweat, power, energy, and eventually a winner. But think about this: tug of war only works if both sides are trying hard. If one side didn’t pull, then what’s the point? If the other didn’t Read More…
A challenge for today
I have a challenge for you. It has to be done by the end of the day. You’re responsible for it yourself, and only yourself. No bosses or managers to report to. No spouse or significant other to check in with when complete. Ready? Here you go: today’s challenge is to develop a challenge for Read More…
Nothing is impossible
This was the great lesson of Apollo 11. Yes it may take 400,000 people. Yes it may take over $25 billion dollars. But the great lesson of late July 1969 is that we are allowed to think bigger than we ever thought possible. And this great lesson can pare down to each of us and Read More…
The extra hour
This morning, many of us woke up earlier than we normally do. We woke up with energy at a time that we normally slog. We went to bed a bit earlier last night than we normally would. Daylight savings time is one of the best magic tricks out there. And like any good magic trick, Read More…
Milestone Dates
Happy October 1st. To most people, maybe all, it’s just another day. But for me, it’s October First, The Milestone Day. A milestone date is a marker. It’s a particular date when something eventful, positive, negative, traumatic, celebratory, life-shaping, or just plain big happened to you or because of you. It’s a date that as Read More…
The list of quick improvements
This is a good exercise. Grab a piece of paper. Turn off the inputs and interruptions. In through the nose, out through the mouth. Namaste. Now answer the question: “What can I change, improve upon, upgrade, do, or fix in just one or two minutes, that will have a lasting impact on my work?” A Read More…
A seven year (payment) plan
How far forward do you plan? Some very smart people insist that five year and ten-year goal setting is not realistic. That there is no way to project that far and know what will happen with the economy, your industry, or even the state of the world. I see their point, but they are wrong. Read More…
Looking backward …
… rarely helps. Yes, you can learn from the past. But you can also think too hard about it, too often. Try this: think about the past and the mistakes you or your company made (“We hired that lazy good for nothing that derailed the team and sucked down morale”). Make a full list. It’s Read More…
Being relevant
To be relevant in an industry is the simple goal for most workers and most businesses. To be a restaurant that gets mentioned in the “top 10” lists. To be a wine that retailers are asking for, not being loaded upon. To be an employee asked for an opinion on an internal matter. To be somebody Read More…
You have permission …
… to take the simple path instead of the complicated path. … to take time off to rebalance and think big thoughts. … to find success while others struggle. … to put your own name and identity out there before your company. … to take a break after reaching goals. … to work smarter instead Read More…
The Bourdain Tragedy
Foodies, chefs, and lovers of all things food and wine got the terrible news on the morning of June 8th 2018: Anthony Bourdain was no longer with us. That it was suicide was particularly tough to hear and made it all the more frustrating and heartbreaking. Bourdain was one of those great characters on the Read More…
Screwing up (gracefully)
You dropped the ball. Screwed up royally. There are no excuses. Somebody is going to be mad. The owner’s manual on screwing up gracefully reads pretty simply: Own it. Don’t make excuses. Don’t try to hide. Apologize. Hope for the best. Then apologize again. Too bad more people don’t have a copy of the owner’s Read More…
What work should you do today?
The answer is pretty simple, really. Do more of the work that proves to work well for you. Do less of the work that proves to not work well for you. More of what works, less of what doesn’t. Take the time to think about that as you make decisions on how to spend your Read More…
Bird Brains: Proof that there are always haters
If you try to appease everybody all the time you eventually spend an inordinate amount of time appeasing the lowest of the low. In the wine business, there are legendary thugs and bullies that own liquor stores around the country or buy wine for such shops. They harass, they intimidate, they threaten, they position themselves for Read More…
Simplifying networking
“Connection points” and “synergy” are terms often bantered about when it comes to networking. Heck, there are easily 12 other overused buzzwords I could list here. There are whole books, blogs, video series, and courses based on the Art of Networking. At its core networking sounds so easy: The idea that you can help them and they Read More…
The chemistry of learning something new
Let’s put brain chemistry to work for us in the wine sales industry. No, I’m not talking about even more sampling and drinking. I’m talking about learning. Turns out the release of dopamine in the brain — the trigger that happens when you have the first sip of a really great wine, or hear coins Read More…
A simple formula
Here’s the simple formula for success: Exceed expectations. Again and again and again and again and again. There. Done. Simple as that. (Moral of the story: you don’t have to complicate things to achieve success in business.)
Typos vs. Proofreading (vs. Shipping)
My morning routine is to awaken early, before anybody else in the household, feed the cat, start a pot of good strong coffee, and get to work. Creative and positive and clear thoughts fill the morning before the static noise of the day begins, so I like to fish while the fish are biting. If the Read More…
A simple gift
A simple, honest, no-strings-attached, inexpensive, and targeted gift might be one of the most valuable items in the world. A DVD of the last Rush tour for your customer that loves the band. A block of top grade watercolor paper for the restaurant manager who mentioned what she does on off days to relax. A pair Read More…
Ignoring the to-do list
The daily “things I have to do” list is familiar to every single one of us. It’s about urgency. What has to happen TODAY. What has to happen NOW. It’s about checking off boxes and crossing things off that list, and that feels good and triggers a little endorphin rush in the brain and makes Read More…
What do you really DO?
Do you sell? Do you promote? Do you manage? Do you organize? Do you inspire? Do you solve problems? Do you react? Do you build? Do you hide? Do you tear down? Do you wait? Do you seek? Do you teach? What do you really do during the day? A good question for all of Read More…
Company culture and long term employees
The idea of culture building gets bantered about far too much in many corporations, and ironically the ones that talk about it the most are often the ones that have a cultural problem on their hands. Culture is built through actions, not mission statements (see the 9 worst of all time), and thus by definition it starts with Read More…
The lay up challenge: Slow down to speed up
My workout routine is quick. I’m not a patient person and I don’t believe somebody has to sweat for a full hour to get benefits from exercise, as long as you do the right things and do them consistently (15-20 times per month). So from the time I walk in the door of my health Read More…
Gifts
It’s that time of the year. Gifts are awesome. I don’t know anybody who actively resists receiving a gift. I also know people who constantly give gifts. Some of these gift givers are pure to the extreme (“I saw this and thought immediately of you”), some are as predictable as the sun coming up (Merry Read More…
Welcome to the maze
Everybody has items that fall off the list. Everybody has items that suddenly show up on the list. Everybody has prospects that look oh so good, feel oh so good, seem to be oh so good, and never buy as a customer or perform as an employee. Everybody has shit that comes up out of Read More…
Who can judge your true potential?
Who is best situated to judge your true potential? A simple question to consider, but one that can have deep impact. One hint: it’s not you. The worst judge of your true potential is yourself. This is why it’s imperative that you work with, around, and for people that want to see you succeed, grow, Read More…
The three types of vacation time
Vacation time is something more and more important as you have deeper commitments in the world, especially if you work in a creative industry or in sales. The battery recharge truly helps your performance when you return. But it does beg the question: what does “vacation time” mean? To me there are three types of Read More…
Don’t forget what happens when you …
… bring positive energy into an account or to a customer. You’re suddenly the one everybody wants to see. … bring a new idea to an account or a customer who has been stuck in a rut. … bring a sense of reasonableness and balance to a chaotic situation. … tell a friend it will Read More…
Pain vs. Fear (and who do you work for?)
This post is about you reflecting on who you work for. It’s an important question. Who you work for might not define who you are, but it often shapes who you become. A bad workplace can sap years of life energy from you, proven by the stories of people who have left bad jobs and Read More…